(08 Aug 2022, 12:39 pm)DeltaMan wrote Intresting responses when compared to the meltdown last week with the X1 and X11.
You're comparing apples to oranges though.
The X1 going missing leaves chunks of people without a service; there's no alternative between Herrington Burn and Shiney, between Houghton and Easington Lane (and on to Peterlee). The same issue as when the 4 goes missing from Heworth, and there's no alternative way to get between there and Washington.
The 5A route is completely covered by the 5, apart from the small detour around Guisborough, which is still covered by another Arriva bus.
I've never bothered holding back before when it comes to criticising something that Arriva have done, but imo this is a sensible option, if it reduces gaps across other routes.