(02 Sep 2022, 9:22 pm)Dan wrote It seems like Go North East are trying to address the issues with retention and recruitment by offering drivers the largest pay increase ever previously offered (upping top hourly rates to the highest out of the three big operators in the region), achievable within a year’s service or immediately when joining the company with a PCV licence. Let’s hope it’s voted through as it should result in improved service delivery.
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And here is an issue…it’s not just about money. This is why GNE are struggling, it’s…just old ways. The great resignation isn’t just affecting offices, it’s everywhere.
Modern and successful businesses whilst offering increased pay are offering something more. It’s about the colleague experience, that’s a huge huge thing now, love it or hate it. They have to be kept engaged, they don’t influence policy too much but they feel involved and listened to. Something like internal comms, recognition and reward are all hugely key things and to his credit, MG sort of did it with his videos in the pandemic.
A professional internal comms, colleague experience team would have helped with Chester closure and managed the fallout (tbh an equally competent team could have handled the external comms way better too)
We might need to bring the bus industry kicking and screaming into 2022