(04 Sep 2022, 10:10 am)OrangeArrow49 wrote I purchased the ticket on the previous bus, to get into Newcastle, but only to go on the new E12s. Then I got the Q3 from Newgate Street, and it was delayed at the Quayside Law Courts waiting for a driver changeover as management had made a mistake apparently.

I would say no, you're not eligible for any sort of refund as you've used the ticket as intended.