(04 Sep 2022, 1:28 pm)streetdeckfan wrote It's worth a try though, shy bairns get nowt as they say!

I know they were dishing out free day tickets as compensation recently, so might be worth it!

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While I agree with the sentiment of your post, I don't see on what grounds a refund would be issued under those circumstances.

The poster bought a ticket on one bus, used it on another (on the basis that the bus was shiny and new), then was, presumably, forced onto another service for whatever reason. Presumably, they also used the ticket to return to their point of origin too. That's at least three or four times the ticket had been used by that point.

I don't think there's a bus enthusiast whimsy clause built into any appeals process GNE may have, but, as you say, worth a shot but I wouldn't be holding my breath.