(04 Sep 2022, 5:33 pm)MurdnunoC wrote While I agree with the sentiment of your post, I don't see on what grounds a refund would be issued under those circumstances.

The poster bought a ticket on one bus, used it on another (on the basis that the bus was shiny and new), then was, presumably, forced onto another service for whatever reason. Presumably, they also used the ticket to return to their point of origin too. That's at least three or four times the ticket had been used by that point.

I don't think there's a bus enthusiast whimsy clause built into any appeals process GNE may have, but, as you say, worth a shot but I wouldn't be holding my breath.

I purchased a Newcastle and North Tyneside day ticket in order to go to Wallsend on the new Q3. Whilst I did use my ticket on the bus into Newcastle on which I purchased it and used it to return, I bought a ticket which allowed travel across Newcastle and North Tyneside for the Q3 and could have travelled far cheaper in the circumstances. Unfortunately I didn't have time and didn't complete my intended journey. 


Yes, I'm a bus enthusiast, but that's irrelevant. Although I was going on the new E12s because they are new and to do enthusiast things, GNE should provide a service regardless of the reason for travel.