(04 Sep 2022, 6:55 pm)MurdnunoC wrote They did provide a service and you did travel on the bus as intended. While you could argue that you could've travelled cheaper, under the circumstances, you did complete at least two journeys (first and last legs) and attempted a third. Personally, I don't see any case for a refund unless, as Streetdeckfan mentions, you can prove that you were late for appointment, and/or you incurred some sort of financial penalty as a result. Simply not having enough time to complete a journey for the purposes of leisure, to me at least, is not a good enough reason for a refund. If it were, then we'd all be at it, claiming away, because we didn't get to do every nook and cranny from Berwick to Scarborough on an Explorer; or didn't get to go on every single in line in Britain on a 7-day All Line Rail Rover.

Not sure the All-Line Rover analogy is a good one, as under equivalent circumstances on the railway a Delay Repay payment may well be due, even on Rover tickets.  Unfortunately there's no such provision on the buses, if a bus is delayed your journey is delayed and you're late.  Having said that, explaining the purpose of the journey might get you something; Go North East are fairly enthusiast-friendly even if their ability to actually provide a service has been a bit shaky of late .....