(07 Sep 2022, 9:28 pm)Adrian wrote I've updated the thread title, in order to make it more clear - hope you don't mind!

I believe it depends on the type of contract, determining on who keeps the fare. With fully secured contracts, I understand the revenue goes to Nexus/Local Authority and then they use that to offset against the cost of the contract. I think there's some different types of contracts out there too, whereby the operator runs it for less, but then they have the potential to increase what they're paid for running it, depending on how many people use the bus/tickets sold. 

Paying cash and not getting a ticket, I can't understand. Unless the customer has opted not to take the ticket (which happens), which I'd think is more likely than the driver choosing to not issue one. No denying that it used to happen, but they'd be taking a hell of a risk with the amount of big brothers in the cab nowadays.

I can't see the problem with a driver pointing out a journey is cheaper on another route, despite the method the service runs under. The aim should still be the same, i.e. enable the customer to purchase the best value ticket for their journey. Not to mention its quicker.

Yes, im sure Dan mentioned this with the 317 service which doesnt accept the ferry tickets ( even though they are both paid for by nexus) as they keep the revenue. I just wondered if this was the case with the 28, 28b and 29?

Sorry i probably didn't put this very well. I meant customers were getting on the bus with cash , speaking to the driver then getting OFF. I heard on one occasion the driver saying the 21 would be quicker. It just got me thinking if they dont keep the fares from the secured service they would want as many cash customer on there commercial buses?  Add this to the 29 on several occasion show its destination as gateshead when it goes to eldon square......