(17 Oct 2022, 4:44 pm)northern156 wrote Knocking comments off from the get-go isn't right. LNER seem to do it an awful lot when not delivering good news - at least have the illusion of people being able to voice their opinion instead of point-blank ignoring everything.
It seems to be the default option for a lot of corporate accounts these days, unless it's something where they want customers to respond, they turn off the comments/replies