(17 Oct 2022, 4:44 pm)northern156 wrote Knocking comments off from the get-go isn't right. LNER seem to do it an awful lot when not delivering good news - at least have the illusion of people being able to voice their opinion instead of point-blank ignoring everything.

Someone has made a deeply unpopular decision to hike fares for a third time in a year, and then appear to be unwilling to face that out to their customer base. Yet they expect their workers on the ground, getting people from A to B, to take any flack for them. When LNER do it, they're doing it in the knowledge that it's their staff on the platforms or on the trains that get the flack instead.

Let's just call it out for what it is. It's cowardly.

(17 Oct 2022, 4:55 pm)morritt89 wrote I wonder if this will further decrease passenger numbers and be an excuse for further service cuts?

I'd imagine so, and of course next it'll be the drivers fault for asking for pay increases inline with inflation. Anything to deflect from the failure to grow the business over years and years.