(19 Oct 2022, 6:02 pm)GNE6312 wrote The worst part is arriva don't even bother publishing these cancellations or as of the cancelled 308 service at 14.55 off Blyth today there was a supervisor who didn't bother notifying the passengers (most of whom were pensioners) and instead decided to buy a chocolate bar from the kiosk at the bus station and go into the office rather than notifying the passengers or even knowing it was a peak run even covered that 308. During driver shortages ALL staff who have a licence (including managers and supervisors) should be helping cover shifts.
Nice to see you immediately blame one of the members of staff who is actually at work. He may have been on a break, where he won't have wanted more abuse from passengers, especially pensioners who are incredibly entitled and very viscious with public-facing employees when anything goes wrong.
How do you know he wasn't helping to cover shifts? You do realise that someone will have to organise duty allocations etc? How do you know he hadn't finished a driving shift at midnight last night and came in on minimum rest on his day off to cover another supervisor who was out on the road?
In terms of notifying customers - I believe that supervisors (who you'd have driving buses) at Haymarket are posting notices on stands where journeys may be dropped. Any cancelled trips will also be shown as such on the app. Obviously GNE post theirs on a dedicated page, but I believe it's been stated a few times that barely anyone checks it and it isn't massively accurate anyway - you're always going to get odd bits covered on the day with willing drivers, but equally there will always be on the day sickness which will potentially cause more cancellations.