The driver of the 21 from Durham which I waited 25 minutes today literally said
Hi I’m really sorry we’re 15 minutes late and I’ve been told I have to stop at gateshead and turn around. I’m sorry you have to get off, I know you waited a long time for me. I’ll wait and make sure you get on the next bus. It’s not my choice and it’s a joke.
And he did. He ignored the radio and got all the buggies and elderly on the following X72. I’d send a compliment but I worry he’d be criticised for ignoring the service delivery team
And it’s not the first time, I doubt Dan and co are remotely in touch with the realities.
RE: Disruptions and driver shortages
Wistfully stuck in the 90s