(29 Oct 2022, 6:11 pm)Ambassador wrote The driver of the 21 from Durham which I waited 25 minutes today literally said
Hi I’m really sorry we’re 15 minutes late and I’ve been told I have to stop at gateshead and turn around. I’m sorry you have to get off, I know you waited a long time for me. I’ll wait and make sure you get on the next bus. It’s not my choice and it’s a joke.
And he did. He ignored the radio and got all the buggies and elderly on the following X72. I’d send a compliment but I worry he’d be criticised for ignoring the service delivery team
And it’s not the first time, I doubt Dan and co are remotely in touch with the realities.
Ironically, I used the 21 today 1hr pre-match.
Didn’t have half as much bother as you seemed to have. None seemed to be parked up in Gateshead at the time (or if they were, they were buses of the wrong brand - which of course is possible!)
The bus was 10 minutes late - but it was OK because I knew there was a match on and allowed for a small delay. I still met my connection (with a few mins to spare).
I noticed one bus had broken down in Birtley outside of Morrisons.
Otherwise all buses in the opposite direction seemed evenly spaced - I didn’t check to see if they were all running late or were all roughly on time, but gaps certainly seemed even and all were well loaded but not all full and standing.
Not sure when you travelled pre-match, but it must have been much earlier than an hour before kick off, as we seem to have had completely different experiences today.
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