(09 Nov 2022, 1:19 am)streetdeckfan wrote One thing I liked about MG was that he did, and still does, actually use public transport.
IIRC, when he joined GNE he got rid of his car.
Maybe that's why he seemed to care so much about the passenger experience on board, rather than having the 'bus is a bus' mentality that a lot of other operators, and people on here seem to have.
That is true I will give him that, but all those bells & whistles have costed GNE too much. It makes you think, Passenger Comforts vs cost he had no idea! (I know it was no soley him but he was Managing Director).
I say this because those *cough* Failed Xlines buses and initiative. You could also think about what is best for passengers to wait 60+ mins for a bus 6pm onwards to then be cancelled without notice (for whatever excuse they want) to then have to get picked up, pay for another operator (if you're lucky) or a taxi - baring in mind this was in the dark in ALL areas and compromised the safety of passengers.
I doubt he cared about passenger comfort in Hartlepool as their are no GNE customers left. And as for those customers on the X9/X10 no one is EVER comfortable as they are packed onto the bus as much as possible. Yes, the coaches are more comfortable but are no way suited to the route due to the accessibility issues and loading times.