(03 Dec 2022, 4:08 pm)Andreos1 wrote Choked on my bovril this morning reading that.
I hope they've not paid a consultant to come up with that idea!
Some may argue it has more about him than some managers and decision makers. But a toy elf isn't going to aid recruitment.
Opening up replies, offering sincerity when disgruntled punters contact them, increasing cust svc opening hours etc will improve engagement and perceptions.
As for recruitment: changing management styles, improving rotas, working out timetables, reducing the amount of driver monitoring will all help.
None of them involve an elf.
Hehe - how predictable!
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