I saw this and I read it and one thing caught my eye,
"We want customers to tell us about services that are not performing well enough, and we have a dedicated customer service support line to help with this. Regarding late cancellations, we post our cancellations list online via social media and our website daily. Our app can also be used for real time information on our services."
However the customer support line doesn't help when there are early or late cancellations Monday-Friday as they're only open 9-5, and all day Saturday and Sunday when there is no one to help