(15 Jan 2023, 1:01 pm)Thomas12 wrote The agency drivers at Arriva are absolutely horrendous, probably worse than the ones on the Metro Replacement. Couple of incidents I have noticed over the last week.They are the same drivers.
I suspect Arriva don't want to use them longer than they need to either - they are likely more expensive overall.
However, the business is clearly trying to respond to the issues they are facing. An agency driver is better than no driver in the current climate, surely.