(07 Feb 2023, 9:57 pm)Dan wrote Would you expect a bus driver to repair an engine on a bus? Or is that the job of an engineer?

Clearly I’m being facetious, but it really depends what you think the more ‘pressing priorities’ are, and whether the person responsible for making the changes to destination displays is trained on how to do those things instead and/or if it is even relevant to their role.


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Well I'd certainly not create tasks to justify jobs. Particularly when the person responsible presumably has transferable skills and knowledge that could be utilised elsewhere within the business.
Maybe even utilised temporarily in a role which has a direct impact on passengers and in an area that has been known to be poor - such as Customer Services.

After all, it's about getting the basics right. Isn't it?