(21 Apr 2023, 6:26 pm)mb134 wrote Which obviously makes said members of the public really comfortable about being driven places by someone with that sort of temperament.

The people filming haven't really helped the situation, but I know lots of companies which train employees with public facing roles to calmly direct complaints to customer services and try to move on. I'd assume GNE issues similar direction in their driver training.

I agree it doesn't help, but I think what should happen next will emphasise why cameras are important. There's more than enough of them on your average GNE bus to show everything that allegedly happened to trigger this. Whether that be to protect the driver or to prove the customer had a valid complaint.

Of course easy to say in hindsight, but the best option is always to walk away when confronted like that.

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