(08 May 2023, 8:35 am)Adrian wrote Just throwing it out there, but in the age of technology and vehicle tracking, should a customer need to complain and provide details of huge gaps in service/missing buses? Wouldn't this be a case of telling the operator what they already know?
I'd like to think operators use the information proactively to improve service, rather than waiting for someone to point it out to them.
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Call me cynical, but these days I'd be more concerned that some companies would take a lack of complaints to mean that they'd got away with providing a shoddy service .....