(08 May 2023, 10:30 am)Ianthegoon wrote Call me cynical, but these days I'd be more concerned that some companies would take a lack of complaints to mean that they'd got away with providing a shoddy service .....
I mean, I'd hope no business would take the volume of complaints (high or low) as a measure of success! It's more a question of why would they deal with these issues reactively, when the data is in their possession.
I've had this before though; being asked to provide examples, when the operator is the custodian of the data!