(12 May 2023, 9:25 am)streetdeckfan wrote It depends if the contract was profitable for them.
Perhaps getting stripped of the contract was the preferable option and that's why they made no effort to improve

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To be honest, I do think there was some improvement on paper. 
3 car 185's doubled-up, new rolling stock, extensions from Redcar to Saltburn etc. 

However those commitments were made a long time ago (pre-pandemic), before employee and customer relations got worse. 

Turning it around, improving those relations, improving staff retention and training new staff is quite a long-term task and they've clearly not achieved it.

Financially - no idea if it was profitable/worthwile or not.
It must have been at some point, otherwise they wouldn't have kept the contract/tendered for it repeatedly over the years.