(17 Jun 2023, 6:16 pm)Andreos1 wrote They do and they laugh.
The distain shown by some of insiders on here over the years, is just part of the issue.
As an example, I think it's been said before that posts on here have been the talk of GNE Towers.
They laugh. But keep failing at the same time.
I'd have been sacked if I was as incompetent.
They used inaccurate ticket data to make the 2006 changes, pissed off the punters so much that it disrupted travel habits to the point they've got no idea who goes where and who needs to go there, but gave up on the way.
That's shocking if true and just proves they aren't interested in people's opinions. If GNE and the other operators really care about what people think then why don't they conduct a survey in the form of a questionnaire online asking everyone what would make the bus a more attractive option, where they'd like to go, and how often they'd likely use the bus etc They could then base services around the results and it shouldn't cost much for them to do if it's all done via the website or something. I know they've had surveys before but only to give people options A or B rather than asking them what they'd really want.
(17 Jun 2023, 2:19 pm)Storx wrote tbh another massive thing is the use of models no doubt. It's all good using ticketing data to tell where your customers are going but if the bus doesn't go there in the first place how are you to ever know where your customers really want to go.
It's an area that councils really should pick up because it affects roads aswell. We see all these plans with bus lanes and cycle paths on places like the Coast Road but none of this does nothing for someone living in Briardene or Holy Cross where there is no bus / alternative and no they're not going to drive to a car park and use a metro or train to the remainder of the journey regardless to what little small world they live in.
We've seem to have nowadays got to the stage the best way to make public transport 'better' is to make the alternative worse but when things like the internet exist there's only going to be one loser and that's people not travelling at all to places like Newcastle or Sunderland whereas the out of town retail parks will continue to boom where public transport don't seem to have realise exist as a lot of them are horrible underserved and I'm not talking only about Team Valley. Teesside Park, in particular, is the worst for that and it's not big box retailers you need a car to travel to there anymore.
Exactly and the modelling system is clarity not working anymore. It's time for them to find new ways of market research.
Completely agree about the retail parks etc. A lot of them are massively under served and it's the same with a lot of the new housing estates, business parks and leisure facilities.