(01 Jul 2023, 6:37 pm)Busu284 wrote I'm gonna say it so fire your replies away
What the hell has happened to Go North East in the past few weeks. Have they just given up caring for the passengers u know the people they rely on to keep there services running.
Today the X75 broke down and apparently a nexus person was having to tell people update on the X75 and what was happening. Hmm I wonder why oh yea that's right. Cause twitter is never updated
Felt sorry for whoever the nexus man at Eldon was today. Probably got shouted at by thousands of people for trying to help them on a bus which was just on small sign posters with the line saying (some buses may be cancelled or terminate early due to the CM being shut) like absolutely nothing later from gne like they could have at least told people on twitter to expect delays. There's absolutely no indication to check the website as it doesn't tell u to (Probably does but idk) like I don't use the app (mainly for it being the most buggy and laggy thing I've ever had)
Like serious it seems gne has just given up trying to communicate with there passengers
Yes I'm Probably gonna get some nasty responses here of me "slating gne or constantly having a go at them" but when your out for the day and nothing being update its just bad
I'm ready for the backlash sooo I'll watch this
"apparently" and "probably"... did you see this for yourself?
There's of course no room to give staff abuse, if indeed that did happen, but part of the role of a bus station supervisor is to answer queries from members of the public. So whilst it's not great that GNE seem to have ceased to use Twitter for service updates without public reason, I think most people would prefer to have staff on hand in an interchange like that.