(21 Aug 2023, 8:28 pm)Adrian wrote I think it highlights something important.
The general public are well-aware of the amount of crap bus drivers get on a daily basis, but the vast majority respect the important job that they do.
In my opinion, operators aren't doing nearly enough to make working conditions a lot better for their driving staff. Without going over old ground on conditions, shifts, etc, which we've discussed 100x before on here, I'd bet that a rude customer is simply the trigger point or the straw that breaks the camel's back.
A lot more needs to be done, and if it was, perhaps recruitment and retention wouldn't be such a problem.
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But the operators cannot control the passengers, and surely that just ways into the driver within an 8-12 hour shift espeically lates, wonder if any drivers love lates.