(21 Aug 2023, 8:40 pm)Unber43 wrote But the operators cannot control the passengers, and surely that just ways into the driver within an 8-12 hour shift espeically lates, wonder if any drivers love lates.

You're missing the point. Like I said, I'd be the rude customer on a given day is merely the trigger point. Whilst I agree that operators can't control the passengers, they can have more of a zero tolerance than a couple social media posts once in a while. 

(21 Aug 2023, 9:11 pm)Andreos1 wrote Plus the actual conditions they're working in day in/day out in the jockey seat.
Particularly if the issues have been reported previously and then subsequently overlooked or bodged. 

There's the scheduling, the inevitable delays and then the getting it in the neck from control because they're falling behind.

It's a collection of issues imo, but as you've said time and time again, there's never been an active solution to the constant churn and recruitment drives.