(22 Aug 2023, 9:35 am)Adrian wrote You're missing the point. Like I said, I'd be the rude customer on a given day is merely the trigger point. Whilst I agree that operators can't control the passengers, they can have more of a zero tolerance than a couple social media posts once in a while. 


It's a collection of issues imo, but as you've said time and time again, there's never been an active solution to the constant churn and recruitment drives. 

For a company in the financial mire, they don't half ignore some of the obvious cost savings. 
Imagine having all this time to fix recruitment and retention issues and constantly failing to stem the tide.
Spending hundreds of thousands of pounds advertising, recruiting, training per year and then waving goodbye to the people that's been trained...