(06 Sep 2023, 6:08 pm)Adrian wrote I think you do have to combine this with the industry's long-held inability to retain drivers though. Whilst pulling out of one of the largest labour markets in the world was akin to shooting ourselves in the foot, we are where we are, and operators up and down the country need to resolve this retention issue.Getting rid of the power hungry management who pick on drivers for every little thing yet have barely been behind the wheel of a bus would be a start (not taring all with the same brush)!
Unless for a clearly serious matter.....a way more holistic approach is needed! Drivers are going to have good / bad days and not everything needs the disciplinary card flipped unless clearly serious.
If a driver is a bit off with a passenger, a holistic conversation (this is where you need people who have been behind the wheel in management) recognising the drivers stresses.....but also the needs of the passenger too.