(27 Sep 2023, 6:05 pm)F114TML wrote Correct. We give 3 or 4 chances, if the card declines each time, then you need to pay by alternative means (purchase a ticket on the app, or put some money on the desk). The policy isn't strictly enforced at all times (last buses, for example), or by all drivers - we're told to use common sense etc. Because of this you get some really amusing ones who tell you it happens every time and still hope to get a free ride...I take it this is for individual failed payments rather than say an issue with the ticket machine? As was what Rob reported initially. If there's a ticket machine issue, it's going to be more hassle than it's worth, trying to tell people they'll have to wait for the next one. Bus would end up massively delayed from arguing the toss at every other stop!
I think for individual failed payments, giving 3 or 4 chances is generous. Most shops would try a second time, then ask you to try a second card.
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