(27 Sep 2023, 9:54 pm)Adrian wrote I take it this is for individual failed payments rather than say an issue with the ticket machine? As was what Rob reported initially. If there's a ticket machine issue, it's going to be more hassle than it's worth, trying to tell people they'll have to wait for the next one. Bus would end up massively delayed from arguing the toss at every other stop!
I think for individual failed payments, giving 3 or 4 chances is generous. Most shops would try a second time, then ask you to try a second card.
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Yeah that is individually. I don't think there is a policy on broken ETMs but I just wave everyone on, and get it changed at the earliest opportunity (easy for our routes given they're relatively short)