(10 Oct 2023, 5:59 pm)F114TML wrote The Vix machines don't even look at funds. It's the bank that rejects it I believe.
Our machines block cards for 45 days if a journey has been made and there hasn't been sufficient funds when Stagecoach go to collect the money from the passenger's bank later on. After 3 attempts (not sure if it's three tries at the same time, or three separate occasions) the card will be permanently blocked.
Passengers have to be reminded to contact Stagecoach Customer Services to get it unblocked in both instances.
Ask them to pay by cash, or go to an ATM then pay cash on the next bus, usually if they refuse those it's offer them a B175, which they don't seem to like...
Heard the "I've got money on there", "it does this all the time" and the "my bank said you need to update your machine" (even if everyone else's card from the same bank worked!) nonsense too many times.