(08 Feb 2014, 9:54 pm)fozzovmurton wrote Off topic a bit, my sister gets shit loads of grief in her job on the phones, she works for everybodies friend, the good old taxman
She'll know what I've said is exactly how it is then, seeing as HMRC record every single call.
absolutely no room to be rude to a customer in a slightest, without being hauled over the coals.