Dear Mr Graham,
Thank You for your email.
I can confirm that an initial investigation shows that unfortunately the services due to depart Concord at 1856,1911,and 1928 were all regulated by our service control team as a result of them operating severely late due to the match day traffic. These delays were anything from 30 minutes to 45 minutes.
I can only apologise for the inconvenience this caused and the delay you suffered to your journey times, but this has already been brought to the attention of the manager for this service.
Please accept my sincere apologies regarding this,
If you could send me a copy of your ticket by responding to this email I can log this officially and request a cheque to be raised for a refund, or if you have a keycard I could have a free ticket applied to that instead.
RE: Go North East - Latest
On another note, to follow up from last weekend's topic - speedy response from Customer Services (under 24 hours)...