I'm starting this thread because I've seen so many 21s today that's only going to Gateshead. The one I got was on time, the app said Newcastle and there was nothing on the short notice cancellations or any service updates. I've checked and one of the buses on the list is running, so it's either they haven't updated the list or it's just incorrect. 

It's shocking to think they don't even communicate with their passengers. I've got work tonight and I'm praying that they don't terminate at Gateshead. There's an app and social media for a reason, there's tools that help cross post updates, I don't understand how hard it can be to improve customer service, nevermind applying a new logo to buses or changing timetables to "improve" reliability. 

While I understand we're all people and there's only so much they can do to make resources stretch, where most frustrations derive from is the lack of communication. 

I'd love to hear what everyone else's experience is, whether anyone else has noticed this or any other frustrations, I'd love to hear them.