(20 Jan 2024, 11:14 pm)Ambassador wrote I can’t find an existing thread but has someone new taken over the GNE socials? They’ve been fairly on point and topical of late 

They’re even responding to customers publicly and the tone is actually spot on (though you can tell when it switches to someone else who isn’t very good at it) 

Though if I’m being picky…don’t respond with ‘I’ on a social media account. It’s ‘we’. It’s not your fault the driver drove past a full stop whilst sticking the v’ s up. Different on the phone of course.  

Now if they could just ditch the ridiculous 9-5 hours they’d be halfway to a good service

Noticed this too.

I disagree with the I/we point, but I notice it's not consistent, so could be multiple people working the account. I do think that 'I' instead of 'we' is more personable when responding to complaints, though really it should be signed off with a name or initials.