(16 May 2024, 4:21 pm)Rob44 wrote Ive got a great line... We dont promise or offer refunds if your bus does't turn up - we Guarantee it will!
** terms and condition apply**
That's incorrect. Under the Enhanced Partnership, all operators are signed up to a Bus Passenger Charter: https://www.northeast-ca.gov.uk/passengercharter
If you've been given a standard response or feel you haven't been compensated adequately for service disruption, then point customer services to the charter. If they still refuse to deal with it per the charter, then contact buses@transportnortheast.gov.uk and ask for it to be taken to a meeting of the Local Bus Board for your area.