(23 May 2024, 5:51 pm)busmanT wrote I trust that you have reported these to GNE customer services, and that these are real “on the ground observations” rather than things you’ve seen on bustimes.org.
307 and 309 seem to be carrying a lot of extra passengers recently due to the large number of journeys on Arriva 306/308 that are cancelled. Extra passengers generally results in late running.
Arriva performance on the coast road isn’t good even when they are running.
Passengers shouldn't have to constantly complain about late running for something to be done about it. Data should be easily accessible to operators given all of the tools available to them, and should be noticing if there are any patterns in late running.
On my last trip on a Cobalt & Coast the service arrived late into town for no good reason. There was no traffic, the passenger loadings were not huge, but there was a hefty bit of layover before the next trip. It's been said on this forum before that PM drivers enjoy dawdling when they have a significant layover, it speaks volumes that this has not been addressed by the company after all these years.
On your Arriva performance statement, bus services should not be a race to the bottom, and GNE are hardly a beacon of service punctuality on certain corridors. Those in glass houses should not throw stones.