I had a Versa once on the 35 part way through my shift (Green Terrace I believe). Stopped at the stop, lowered the step unfolded the ramp which decided to detach itself from the bus completely as the hinges were rusted. This has the effect on the vehicle no longed being driveable (won't select gear) and it had to roll into the gap in front of the bus stop.

When we had dual door deckers at Deptford, the ramp and centre doors (even though not for service use) had to be checked on a first use check and defects reported. Same as the coaches we used on scholars, ramps were part of the first use check.

I think the issue of asking people to move, which I did, is slightly impeded by the 'you must not put yourself in danger' policy. Always make sure something is in place before driving on, whether that be notifying SDC or the passenger agreeing to wait for the next bus (showing the bus on the app). Simple customer service.

I remember when Covid kicked off and seats were taped up and I was on the 700 and the wheelchair bay had been taped up and I had a wheelchair wanting to board at the Hospital. I ripped the tape down allowing them to board (it was 'at my risk as the wheelchair would have been next to me' - genuine reason given to me by a manager).