The 3/4/2024 17:00 X21 Newcastle-Bishop Aukland trip had a bit of a issue when the young driver seemed to have a hiccup at the roundabout at J63 to CLS and instead the bus ended up doing a extra trip to J62 and going straight to Durham bus station where the impacted passengers were directed to 21 and X21 northbound services at the set down before they entered the bus station. A slightly older GNE driver/trainer was on board (who boarded at Gateshead) who apologised for the issues an told the affected passengers what to do, which was a good thing. We all make mistakes, but it seems like the newest drivers are very young and should not be thrown in the deep end before they gain some experience tbh.