If you want to know how much Go North East cared about wheelchair users. It used to take them months to fix mechanical ramps and it didn't think about having a taxi operator on call in the Middlesbrough area until a wheelchair user couldn't get on the X10 as it was a Volvo Olympian!

This was told to me by a controller that no longer works there.

The taxi guarantee was just for PR. How long did the "Gold Standard" last?