(20 Nov 2024, 12:25 pm)Chris 1 wrote I've seen this when I use the bus - it's always either the next stop or the end of line rather than where I actually ask for. It's not gaming the system due to the way the formula calculates the reimbursement, though I imagine passenger data won't be much use.
This has been an issue since the introduction of the cap, and I'm surprised management haven't got a grip on it.
I'd suspect what is happening, is that drivers find it easier to just hit the issue button on whatever fare stage their ETM is set on, rather than scrolling through to issue. Most likely because they don't see any value in spending valuable seconds per passenger, scrolling through for the correct stage. Of course, the downside to that, is they've pretty much two years of nonsense data on these fares, rather than actually capturing some accurate data to improve services with.
Who knows, maybe those two extra buses on the 21 wouldn't need BSIP funding, if the data supported more passengers travelling beyond Gateshead Interchange!
Of course, the other question it raises (especially in light of the apparent reintroduction of Revenue Inspectors), is that strictly speaking you don't have a valid ticket beyond the stage printed on it. There's a responsibility on the customer to ensure they've been issued the ticket they've asked for.