(20 Nov 2024, 5:22 pm)Adrian wrote Where's the direction that it doesn't matter coming from, out of interest? It's the one ticket that can accurately record where people are making journeys from/to, if it's sold correctly at the point of sale, so you'd think that level of data would be invaluable to the company.
I remember when tickets were issued to the furthest point on that fare stage in the past, but I recall that this would lead some customers in thinking they're being duped or charged too much for their ticket?
There's nothing in terms of direction, just the fact that some drivers pick the furthest stage, and some don't touch the stages at all, and nothing has ever been corrected telling driver's that either way is incorrect.
Honestly, it's rarely that people even ask for destinations now either, it's just "two pounds please" is the most we ever get. The ticketer system is pretty clumsy too, it takes an age to find a specific destination, back when we actually had multiple fare stages I'd just pick the most popular destination from that point as it's a pain and time consuming to go into the fares and select different ones.
I've personally not had anybody complain that they've got a ticket to Durham/Newcastle when they're only going 2 stops either.