(16 Dec 2024, 1:56 pm)deanmachine wrote Because the old machines had the fare stages on a single screen with a single button press for each stage, and everything was with cash. Now you have to individually select a fare stage and scroll down a big list of irrelevant fare stages on a different page to everything else. It is possible, it's just not worth the hassle or the time. Not to mention some of the less tech savvy people working as drivers struggle with the tech. You can call it a skill issue, but dismissing it as such doesn't save the time it takes for people to actually navigate the machines.
Won't it have to go back to that though, if what Go North East are saying is that some fares will be lower than the £2.50 cap? Unless as I suspect, they'll actually be few and far between?
Has the need to scroll a big list changed between the older and new Ticketer machines? If so, I wonder if it's the way it's been configured, rather than the ETMs themselves? As a company producing hardware/software, it'd be quite regressive of them to slow down a pretty standard process for everyone using their machines. You'd think they'd have a queue of their customers, the operators, knocking on their door if that were the case.