(02 Jan 2025, 9:12 am)F114TML wrote That doesn't explain to them what the issue is and why the card isn't working.

Surely its up to the customer to have a working pass though.  I couldn't go in to Morrison, get 1k worth of stuff , go to pay for it and it gets declined and then just say " well it worked in Greggs" and walk out of the store with my ill-gotten gains?