(11 Jan 2025, 2:05 pm)Adrian wrote Isn't it the case that the central Service Delivery Centre was disbanded, in favour of each depot having its own operation? If so, it's still appears that they're either not empowered to make a decision or lack competence in that decision making.

I've noticed similar several times on the 84/85, on a 20 minute frequency, and they'll just shadow each other for the rest of the day. Despite it being one of the easiest routes to regulate due to its small circular nature.

SDC still runs the operations in terms late runnings/diversions/disruptions, the depots now are in charge of dealing with calls from breakdowns, at least that's the case at Sunderland.