(11 Jan 2025, 5:55 pm)DeltaMan wrote I don't think it's just Washington either. I've spent the day cross crossing the region using GNE and I've encountered an endless stream of cancelled trips on the app and trips which haven't been cancelled but didn't run. Ambition appears to have been overtaken by reality.....well worth the extra 50p per single trip!

6353/4/5 all taken off the X10 today, and replaced with 2 Angel Streetdecks and an ex-London B9. 

Angel Streetdecks which have issues even working the 21, and a 12 year old Volvo. Each of those look to have been grabbed because they were close by, rather than because of their suitability. If you’re having issues because of the demands of the X10, surely you need a sensible fall back should vehicles fail? Constantly using vehicles which are proving themselves unsuitable to work far less intensive services as replacements cannot be a sustainable business plan.

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(11 Jan 2025, 3:04 pm)Adrian wrote Interesting! Does that work better for breakdowns?

I'd say from a customer perspective, disruption information has gone backwards.

I was on a GNE service into Newcastle the other night, and quite frankly the communications I heard from (I assume) engineering were laughable. 

The driver had rang in multiple times to report the issue, until eventually they told them to pull over and await more information. They were told to continue the route, and swap vehicle in Eldon Square with 6067. They then got back in touch to say that was to be disregarded (I assume because it is no longer a vehicle…) and told to pick up 6292 instead (which has never been a vehicle…). I got off the bus at this point so heard nothing else, but there certainly wasn’t an immediate replacement so I’m unsure how the rest of the conversations went.