(24 Jan 2025, 9:34 am)DeltaMan wrote Ultimately, what this points to is a lack of trust between those on the ground and senior management. Engineering grumbles are not uncommon in the transport industry, but are usually resolved before any escalation
There are obviously staff that feel like they are not listened to or not taken seriously by those above, otherwise they wouldn't be speaking to the BBC
It's absolutely embarrassing for Go North East, and it just shows once again that the company is ran by children.
You're 100% right. Grumbles exist in every workplace, but they seldom make their way into the press. This stinks of a workforce that feels they're not, nor will be listened to, so they've made a drastic move to try and force management's hand.
To be honest, even as passengers, we've all seen dashboards lit up like Christmas trees. Or drivers to radio in with a fault, only be told to restart the bus and carry on.
It'll be interesting to see how Go North East management respond to this internally. I'd like to think they'd draw a line under it and completely revise how they handle engineering and defects in general, but I'd hazard a guess they'd be more interested in going after who they think may have spoken to the press, being the children that they are.