(24 Jan 2025, 1:01 pm)Storx wrote Not surprised at the old guard being pushed out to be fair and agreed with they should've been removed since the company was making a loss and they were more interested in wasting money on painting buses etc which clearly wasn't working.
But I guess it all depends on what their goal is. If it's to make a profit while getting as little investment as possible since there's no future of the company (franchising) then you can't dispute they're doing a good job since it made a profit.
If the goal is however to have high customer passenger satisfaction with growth in customer numbers then things might be a bit different.
Sadly I think it's the first point though and it's basically just managed decline until they lose it anyway so why bother investing millions. You can't really blame local management they're just doing their job in a way.
Staff at all big companies nowadays are just a number and their is no loyalty (right or wrong that's another debate).
The overwhelming majority of those who have been shown the door for perceived ineptitude or being disagreeable have been operations staff with no oversight as to the painting of buses, and all of whom predated the branding initiatives introduced by Huntley.