Hi, 
I am writing to you to complain about the state of Go North East (GNE) I will be using that abbreviation. GNE operates regular services into Newcastle which is a Clean Air Zone (CAZ) and with that their buses have to meet the emissions standards or face a £50 PER DAY fine. However what GNE have been doing is advertising on their website (Screenshots wil be at the bottom) that the service 28/29/28B Chester-Le-Street - Newcastle operates Hourly Monday - Saturday,and SUnday.
So on Firday 31st January 2025 GNE operated a Mercedes Benz 63' Plate NON CAZ https://bustimes.org/vehicles/gnel-5368?date=2025-01-31 here is the link to be able to track the bus and it was that bus, as you can see every service which headed towards Newcastle terminated at Gateshead, GNE put it on its website that due to a breakdown the XX:XX 28/B/29 Service would not operate from Newcastle to Gateshead, and that was every time it was due to enter Newcastle which was at least 4 times. Surely its not a coincidence that the bus happens to break down at the same place, just as its scheduled to get there and is magically fixed on the return trip. 

They've also did this today Sunderland 2nd February 2025 https://bustimes.org/vehicles/gnel-5358?date=2025-02-02 , also please state photographic evidence of this bus Operating the service this was 5358 BX63BCK which is NOT CAZ. https://www.flickr.com/photos/blockybus/54302533334/ Again this bus magically knew it would break down at Gateshead for the 4 times it entered the city today, and would magically be fixed in time to run from Gateshead. This is nothing new from GNE deading services at Gateshead due to delays heading into Newcastle, causing not more then more of headache due to their incompetence in scheduling their services giving them enough run time and change over time. However this service is Subsided by either Nexus or Durham County Council, Wonder how they would feel that twice now a driver has sat for 30 mins so they didn't have to pay the £50 fine. 
Aswell what you might be interested in, is the current state of GNE Vehicles as noted in several articles recently https://www.bbc.co.uk/news/articles/cz9eyzq925yo . An example of this is vehicle number 6214 LX59 CZC, on the 20/01/25 https://bustimes.org/vehicles/gnel-6214?date=2025-01-30# Not only as you can see Started at Eighton Banks 10 mins late, 35 mins late from where the 22 Chester-Le-Street to Newcastle is meant to run (used to be numbered 25) ti did get into Newcastle on time. Later it broke down at Low Fell towards Newcastle, causing it to miss the run into Newcastle, and then run dead to Barley Mow, losing pretty much two trips. 
I would argue with staff arrangement the GNE fleet is quite unsafe unreliable and just will break down whenever and all over to the point where there are no replacement vehicles, this shouldn't be how a bus company runs, only fixing the vehicles when maintenance MOT/TAX is due and just letting them work till they break down.
Hope you can look into this and deal a serious punishment for an operator which clearly has no care for their customers or staff.