(17 Feb 2014, 7:59 pm)aureolin wrote So WiFi provision is somewhat becoming the 'norm' these days. With every fresh batch of buses ordered, you're expecting WiFi to feature on them at least. Some operators choosing to go even further with this, and add features such as power sockets to their vehicles. In the digital age we're becoming more and more reliant on WiFi access, whether it be for work or pleasure.

Now it's all good and well investing in this technology and promoting your services with it, but what really peeves me off is denial that a problem exists. It seems that batches of Go North East vehicles since the arrival of the Connections 4 Citaros have suffered from WiFi issues. Now I know it's been spoken about on here a while ago, but Customer Services don't really acknowledge the problem. I've reported several faults as of late, and only tend to get a "Sorry about that." kind of response. Not very helpful when it would appear there's a large scale issue.

The vehicles I find I don't have issues with are the Red Arrows and Angel deckers. In the last two weeks alone I've been on 12 buses that aren't in either of those aforementioned batches, and are batches from the Connections 4 Citaros onwards (Citylink, Fab56, and Cobalt). All 12 have had exactly the same fault where that I can connect to the WiFi AP, but the login page isn't presented and I don't have any Internet access. I generally test on both an Android and iOS handset and the issue can be replicated on both.

Does anyone have a better idea of what is happening here?

No idea why it isn't working across the fleet nor why customer service staff seem to show a general apathy when told about it.

I gave up on using their WiFi a long time ago, when any attempts at connecting were knocked back/denied.

Picked it up when following an x1 in a car once... The one and only time it has worked when trying.