(18 Feb 2025, 5:48 pm)BusLoverMum wrote I’m guessing this contact would be verbal, as well a not recorded and kept.It would be a shame for GNE if this had happened by some written means that could be used as evidence.

You'd like to think there'd be a control log kept, but it's the sort of thing I'd imagine goes missing quickly, if there was an investigation and blame waiting to be assigned.

I think irrespective, my understanding is that the bus remains the driver's responsibility whilst it's in service. So whilst control or engineering can advise, the ultimate call should remain down to the driver. Maybe I'm wrong though?